Frequently Asked Questions
About the store
Who manages Yoshiro Tachibana's project?
Yoshiro Tachibana's artist shop is a project created by his children to share his life and work.
Shipping
How long do shipments take?
Because production is on request, shipments are made during the following 7 to 10 business days after purchase for the Peninsula and
Balearic Islands. International shipments may take longer.
Do you ship internationally?
Yes, we ship worldwide. Depending on the destination country, a shipping charge will apply.
additional cost for shipping that you can see before finalizing your purchase.
Can I pick up my order at a physical location?
No, all orders are processed 100% online.
What do I do if my order arrives in poor condition?
If your print arrives damaged, send us an email with a photo of the damage to info@yoshirotachibana.art and we will
We will send a new one. The defective sheet must be returned in advance.
How are the sheets shipped?
The sheets are sent in a cardboard tube with special measurements adapted to the
type of material, ensuring proper transport so that it does not suffer any damage.
About the Works
Are the prints signed?
Yes, all limited editions are signed in the same way as the original works, through a handmade wooden "hanko" seal with Yoshiro Tachibana's signature.
How are sheets printed?
The prints are printed on 100% cotton Hahnemühle Photo Rag® 308g paper, using pigmented inks to ensure exceptional quality.
Are limited editions unique?
The illustrations are limited series with a maximum of 50 copies per format. Each copy includes a certificate of authenticity.
with Hahnemühle holographic technology.
Do you offer gift wrapping?
Yes, all our orders are wrapped in tissue paper.
Can I make a custom order?
No, this is not an available option at the moment.
Returns and Refunds Policy
What is the return policy?
We accept returns within 30 days of receipt of the item.
order. The item must be in perfect condition and in its packaging
original. To initiate a return, please email us at info@yoshirotachibana.art .
How can I request a refund?
Once the return is received and verified, we will process the refund through
from the original payment method. We will notify you by email when the
refund has been made.
Payment Methods
What payment methods do you accept?
We accept payments with credit cards, debit cards and PayPal.
Is it safe to pay online?
Yes, we use advanced encryption technologies to ensure that your
payment data is secure.
Additional Information on the Certificate of
Authenticity
What information does the certificate of authenticity include?
The certificate of authenticity includes details about the work, the number of
edition, Hahnemühle holographic seal to guarantee its
authenticity and signature with the original hanko of Yoshiro Tachibana.
How is the authenticity of the works guaranteed?
Each work comes with a certificate of authenticity with holographic technology
Hahnemühle, ensuring that each piece is genuine.
Care and Maintenance of Works
How should I care for and maintain the sheets?
The material used is of high quality and highly water resistant. To preserve
the quality of the sheets, avoid direct exposure to sunlight and keep them
in a dry environment.
How to flatten a sheet after receiving it?
To flatten a sheet shipped in an extra-wide cardboard tube, unroll it
carefully and place it on a flat surface and let it rest for
a few hours or until completely flat.
Promotions and Discounts
Do you offer any kind of discounts or promotions?
Yes, we occasionally offer discounts and promotions. Subscribe to our newsletter
newsletter to stay up to date with the latest offers.
Contact and Support
How can I contact customer service?
customer?
You can contact us by sending an email to info@yoshirotachibana.art
or through the contact tab on the website.
What do I do if I have a question that is not in this?
list?
If you have any questions that are not listed here, please feel free to contact us.
We will be happy to help you.